Shipping policy

Store: Primeloomco.live
Operator: PLJ DEVELOPMENTS LLC
Business Address: 1220 SW 149TH PATH, MIAMI, FL 33194, United States
Customer Service Email: [email protected]

1. Our Shipping Commitment

At Primeloomco.live, we understand that the arrival of a small decorative item can be part of the excitement of creating a more personal space.

A refrigerator magnet may be selected to brighten a kitchen, while a miniature ornament may be intended for a desk, shelf, collection, or thoughtful gift. Our shipping process is designed to move these items from order confirmation to delivery with clear communication and reasonable care.

This policy explains our shipping charges, order preparation, delivery estimates, address requirements, tracking, and procedures for shipment problems.

2. Shipping Fees

We offer the following shipping structure:

Merchandise Subtotal Shipping Charge
$10.00 or more Free
Less than $10.00 $5.99

The shipping threshold is calculated using the merchandise subtotal before applicable taxes and shipping charges, unless the checkout page expressly states otherwise.

For example:

  • A merchandise subtotal of $8.50 incurs a $5.99 shipping charge.
  • A merchandise subtotal of $10.00 qualifies for free shipping.
  • A merchandise subtotal of $24.00 qualifies for free shipping.

Any applicable tax will be calculated and displayed according to the destination and relevant tax requirements.

If a promotion or special shipping offer applies, its displayed terms will govern the qualifying transaction.

3. Order Processing

Orders are generally prepared within 1–3 business days after successful payment authorization.

Business days are Monday through Friday, excluding recognized public holidays and applicable non-processing days.

During preparation, we may:

  • Confirm payment authorization.
  • Review order details.
  • Verify product availability.
  • Prepare merchandise for packing.
  • Arrange suitable protective packaging.
  • Generate shipment documentation.

Orders submitted on weekends or holidays generally begin processing on the next business day.

Processing time is separate from transit time. An order confirmation does not mean that a package has already been handed to a carrier.

4. Estimated Delivery Times

For standard domestic shipments within the United States, estimated transit time is generally 5–10 business days after dispatch.

The estimated total time from order placement to delivery is therefore approximately 6–13 business days, depending on order processing and carrier movement.

These estimates are not guaranteed delivery dates.

Actual delivery may be affected by:

  • Carrier workload and routing.
  • Weather conditions.
  • Public holidays.
  • Remote or difficult-to-access delivery locations.
  • Address verification.
  • Operational disruptions.
  • Other circumstances outside our reasonable control.

We will make reasonable efforts to assist customers when tracking information indicates an unusual delay.

5. Packaging and Product Protection

Refrigerator magnets and miniature decorative items may contain small components, painted details, shaped surfaces, or delicate ornamental features.

We aim to use packaging appropriate to the product's size and characteristics, which may include protective wrapping, cushioning, internal separation, or suitable shipping containers.

Customers should inspect their packages after delivery and contact us promptly if merchandise appears damaged or incomplete.

6. Tracking Information

When tracking is available, shipment details will generally be provided through an order notification or shipping confirmation.

Tracking information may take time to become active after a carrier receives the package.

Carrier tracking records are the primary reference for shipment movement, attempted delivery, and delivery status.

If tracking appears unchanged for an extended period or shows an unexpected delivery result, please contact [email protected] with your order number.

7. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate delivery address at checkout.

Please review:

  • Recipient name.
  • Street number and street name.
  • Apartment, suite, or unit number, if applicable.
  • City, state, and ZIP code.
  • Contact information required for delivery.

If you discover an address error, contact us immediately. We will make reasonable efforts to correct it before shipment, but changes cannot be guaranteed once an order has entered fulfillment or carrier custody.

Additional costs caused by an address correction, redirection, or reshipment may be reviewed according to the circumstances and applicable law.

8. Failed Delivery and Returned Packages

A package may be returned or marked undeliverable because of an incomplete address, unsuccessful delivery attempts, refusal, or other carrier-related circumstances.

If this occurs, please contact us with your order number and the tracking information.

We will review the available records and discuss an appropriate next step, which may include reshipment, an address correction, or a refund where applicable.

9. Lost or Delayed Shipments

If your package has not arrived within the estimated delivery period, contact us so we can review the tracking history and available carrier information.

We may need to allow a reasonable period for carrier investigation before determining whether a package is lost.

If a shipment is confirmed lost, we will work with you toward an appropriate resolution, such as replacement or refund, subject to the circumstances and applicable law.

10. Damaged Packages

If a package arrives visibly crushed, torn, opened, or otherwise damaged, please retain the packaging where practical and take photographs of:

  • The outer shipping container.
  • The shipping label.
  • The internal protective materials.
  • The affected product.
  • Any broken or missing components.

Send these materials to [email protected] with your order number.

This information helps us investigate the issue and determine the appropriate remedy.

11. Multiple Items and Separate Shipments

Depending on product availability, packaging requirements, or fulfillment arrangements, items in a single order may occasionally be shipped separately.

If multiple tracking numbers are issued, each package may have a different delivery date.

A partial delivery does not necessarily mean that the remaining merchandise has been lost. Please review the shipment notifications and contact us if an item remains outstanding beyond the applicable estimate.

12. International Shipping

Unless a destination is expressly made available during checkout, this policy describes domestic United States shipping.

If international shipping becomes available, applicable delivery estimates, customs requirements, duties, taxes, and other charges will be disclosed through the relevant checkout or shipping information.

13. Customer Service

For shipping questions, delayed deliveries, tracking concerns, address corrections, or damaged packages:

PLJ DEVELOPMENTS LLC
Attn: CHRISTOPHER RASHAWN CORNETT
1220 SW 149TH PATH
MIAMI, FL 33194
United States

Email: [email protected]
Website: https://www.primeloomco.live/

Please include your order number and tracking number, if available, so we can assist you more efficiently.

14. Policy Updates

We may revise this Shipping Policy when shipping arrangements, carrier services, fulfillment procedures, or legal requirements change.

The version published on our website will contain the applicable effective date. Any changes will be applied subject to applicable law and the terms of orders already accepted.