Refund policy
Website: https://www.primeloomco.live/
Business Name: PLJ DEVELOPMENTS LLC
Business Address: 1220 SW 149TH PATH, MIAMI, FL 33194, United States
Return Address: 1220 SW 149TH PATH, MIAMI, FL 33194, United States
Customer Service Contact: CHRISTOPHER RASHAWN CORNETT
Email: [email protected]
1. Our Commitment to Your Shopping Experience
At Primeloomco.live, we believe that small decorative details can make familiar spaces feel more personal, welcoming, and memorable. Whether you select a refrigerator magnet to brighten your kitchen, a miniature ornament for a shelf, or a charming decorative accent for your home or workspace, we want your purchase to arrive in satisfactory condition and meet the expectations created by our product descriptions.
This Return and Refund Policy explains the circumstances under which eligible merchandise may be returned, exchanged, or refunded. It applies to purchases made directly through our website and is intended to provide a clear and practical process for resolving order-related concerns.
Nothing in this policy is intended to restrict rights that cannot legally be waived under applicable federal or Florida law.
2. Return Eligibility
Customers may request a return within 30 calendar days after delivery.
To qualify for a standard return, an item should meet the following conditions:
- It is unused and remains in substantially the same condition as received.
- It includes its original packaging, accessories, inserts, and accompanying components where applicable.
- It has not been altered, repaired, damaged through improper handling, or used for purposes beyond reasonable inspection.
- The return request is submitted within the applicable return period.
- The customer provides sufficient order information to identify the purchase.
Because refrigerator magnets and small decorative ornaments may contain delicate finishes, painted details, miniature components, or decorative attachments, customers should handle items carefully when inspecting them.
A product does not become ineligible merely because its packaging was opened for reasonable inspection, provided the merchandise remains in acceptable condition and applicable law does not require a different result.
3. Items That May Not Qualify for Standard Returns
Subject to applicable law, the following situations may be excluded from ordinary change-of-mind returns:
- Merchandise that has been visibly used, modified, or damaged after delivery.
- Items returned with missing components or substantial packaging damage caused by the customer.
- Products identified as final sale before purchase.
- Customized or specially prepared merchandise that cannot reasonably be resold, unless the item is defective, incorrectly supplied, or otherwise covered by applicable law.
- Products returned after the stated return period without an approved exception.
These exclusions do not eliminate remedies for merchandise that arrives defective, materially different from its description, or incorrectly shipped.
4. Damaged, Defective, or Incorrect Merchandise
We understand that decorative products may be particularly disappointing when they arrive with broken pieces, chipped surfaces, missing attachments, damaged packaging, or other problems.
If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact us as soon as reasonably possible.
To help us investigate efficiently, include:
- Your order number.
- The email address used at checkout.
- A description of the issue.
- Clear photographs of the item and, when relevant, its packaging.
- Photographs of any visible damage or missing components.
For example, if a miniature ornament arrives with a broken decorative element, or a refrigerator magnet does not contain the component shown in the listing, photographs can help us determine the appropriate resolution.
After reviewing the information, we may offer a replacement, refund, exchange, or another reasonable remedy, depending on the circumstances, product availability, and applicable law.
Customers should not discard damaged merchandise or packaging until we have provided instructions, unless keeping it would create a safety concern.
5. How to Request a Return
Please follow these steps:
Step 1 — Contact our customer service team
Email [email protected] with the subject line:
Return Request – Order #[Your Order Number]
Step 2 — Provide order information
Include your full name, order number, purchase email, item description, and reason for requesting the return.
Step 3 — Await return authorization
Our team will review your request and, if approved, provide return instructions. Please do not send merchandise to an address different from the authorized return destination.
Step 4 — Prepare your package
Use suitable protective packaging. Small decorative items should be secured to reduce movement during transit. Whenever possible, place fragile ornaments in their original protective packaging.
Step 5 — Ship the approved return
Follow the instructions provided by our team and retain the shipping receipt and tracking information until the matter is resolved.
6. Return Shipping Costs
For a return requested because of a change of mind, incorrect selection, or other reason not attributable to our fulfillment, the customer is generally responsible for return shipping costs.
For merchandise confirmed to be defective, damaged upon arrival, or incorrectly shipped, we will review the circumstances and provide appropriate return-shipping instructions or another reasonable resolution.
Original shipping charges, if any, are handled in accordance with the reason for return and applicable law.
7. Refund Processing
Once an approved return is received and inspected, we will notify you of the outcome.
Approved refunds will generally be submitted to the original payment method within 5–10 business days after approval. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Refunds will ordinarily cover the eligible merchandise amount and any applicable refundable charges.
If a partial refund is appropriate because only part of an order is returned, we will calculate the amount based on the eligible items and applicable transaction terms.
We do not promise that a payment provider will post a refund on a particular calendar date, as processing times outside our control may vary.
8. Exchanges and Replacements
If you would prefer a different item, color, style, or decorative design, contact us before returning the original merchandise.
Exchanges depend on inventory availability. Where an identical item is unavailable, we may discuss a refund or another mutually acceptable resolution.
Replacement shipments for confirmed fulfillment errors or qualifying product defects will be arranged according to the circumstances and applicable law.
9. Cancellations
If you wish to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to stop an order that has not entered fulfillment or shipment. Once an order has been processed, packed, or handed to a carrier, cancellation may no longer be possible. In that situation, you may request a return under this policy after delivery, where eligible.
10. Unclaimed, Refused, or Undeliverable Packages
If a shipment is returned because of an incorrect address supplied at checkout, repeated delivery failure, refusal, or failure to collect a package, we will review the tracking information and circumstances.
Any refund or reshipment will be handled on a case-by-case basis, taking account of shipping costs, carrier records, and applicable law.
11. Florida Consumer Protection
This policy is administered with consideration for applicable Florida consumer protection requirements, including the Florida Deceptive and Unfair Trade Practices Act, Florida Statutes Chapter 501, Part II. Florida law prohibits unfair or deceptive acts or practices in trade or commerce. See Fla. Stat. § 501.204.
Nothing in this policy is intended to waive a consumer remedy that cannot lawfully be waived.
12. Contact Us
For return, refund, exchange, or order-related assistance:
PLJ DEVELOPMENTS LLC
Attn: CHRISTOPHER RASHAWN CORNETT
1220 SW 149TH PATH
MIAMI, FL 33194
United States
Email: [email protected]
Website: https://www.primeloomco.live/
Please include your order number in all correspondence so we can identify your purchase and respond more efficiently.